Kdaj lahko pričakujem dostavo naročenih izdelkov?

Naročilo bo poslano v roku 24 ur med delavnikom in dostavljeno na naslov, naveden ob zaključku naročila, predvidoma v 1–4 delovnih dneh (znotraj EU) oz. 2–8 delovnih dneh (zunaj EU). Ko kurirska služba prevzame paket, boste prejeli obvestilo, skupaj s sledilno številko paketa.

Kakšne možnosti dostave paketa omogočate?

Dostavo za nas izvajajo zanesljivi pogodbeni partnerji z možnostjo economy in exspress dostave.

Kakšna je cena dostave?

Cena dostave po Sloveniji znaša 5 EUR. Cena dostave pošiljke v tujino je 18 EUR. Cena dostave posameznega paketa se vam prikaže pri zaključku naročila, ko vnesete vse potrebne podatke.

Kako prejmem naročilo?

Naročilo boste prejeli po kurirski službi na naslov, ki ga navedete ob naročilu. Dostavo izvajajo zanesljivi pogodbeni partnerji (DPD, GLS, DHL, TNT).

Ali je pošiljanje nožev s kurirsko službo varno?

Dostava noža z našim pogodbenim partnerjem je popolnoma varna. Vsak paket ima sledilno številko in v vsakem trenutku lahko preverite, kje se vaš paket nahaja. Vsak paket je skrbno zapakiran in zavarovan ter tako pripravljen na pot do vas.

Ali lahko izberem drug naslov dostave, ki ni enak tistemu, ki sem ga navedel med vnosom osebnih podatkov?

Naslov za dostavo in naslov plačnika, ki ste ga navedli ob naročilu, sta lahko različna.

Kdaj lahko nastanejo dodatni stroški naročila?

Kadar je kupec v državah zunaj EU, nastanejo stroški dajatev (carinske in davčne dajatve), ki jih nosi kupec sam in ne podjetje Liwas d.o.o., saj se le-ti v državah razlikujejo. V primeru vračila izdelka mora stranka sama kriti vse stroške, ki nastanejo z vračilom izdelka (kurirska služba). Če pošiljka ni dostavljena zaradi krivde stranke (stranka je dala napačen poštni naslov, ni preklicala pošiljanja ali ni poskrbela za prevzem paketa) in je bilo naročilo poslano nazaj v Knajfi, je stranka odgovorna za vse stroške dostave (posredovanja in vračila paketa). Če želi stranka prejeti paket, mora dostavo pošiljke ponovno plačati. Če stranka prekliče naročilo, ki pa ga je že prevzela kurirska služba in so že nastali stroški dostave in s tem povezani stroški, le-te poravna kupec.

COLLECTION AND DELIVERY

When can I expect my order to be delivered?
Your order will be dispatched within 24 hours during weekdays and delivered to the address indicated at the time of order completion, which is expected to take 1-4 working days (within the EU) or 2-8 working days (outside the EU). You will receive a notification once the courier service has collected the parcel, together with the tracking number of the parcel.

What delivery options do you offer?
We are delivered by reliable delivery partners with economy and express delivery options.

What is the delivery price?
The price for delivery within Slovenia is EUR 5. The price for delivery abroad is EUR 18. The delivery price for each package will be displayed when you complete your order, once you have entered all the necessary details.

How do I receive my order?
You will receive your order by courier to the address you specify when you place your order. Delivery is carried out by reliable contractual partners (DPD, GLS, DHL, TNT).

Is it safe to send knives by courier?
Knife delivery with our contract partner is completely safe. Each parcel has a tracking number and you can check the whereabouts of your parcel at any time. Each parcel is carefully packed and secured, ready to make its way to you.

Can I choose a different delivery address than the one I provided when entering my personal details?
The delivery address and the payer address you provided when you placed your order may be different.

When can I incur additional charges for my order?

When the costumer is in a country outside the EU, the costs of duties (customs and tax duties) are to be paid by the costumer and not by Liwas Ltd, as these vary from country to country.
In the event of a return, the customer must bear all costs incurred in returning the product (courier service).
If the parcel is not delivered due to the customer's fault (the customer has given a wrong postal address, has not cancelled the delivery or has not arranged for the parcel to be collected) and the order has been sent back to Knajfi, the customer is responsible for all delivery costs (forwarding and return of the parcel). If the customer wishes to receive the parcel, he/she must pay for the delivery of the parcel again.
If the customer cancels the order, but it has already been collected by the courier service and the delivery and related costs have already been incurred, these will be paid by the customer.

PACKAGE TRANSFER

We recommend that you inspect the parcel immediately. Please take photographs to substantiate any complaints and send them to info@knajfi.com together with an explanation. Please do not accept damaged or opened parcels.

If you find that a parcel is damaged on collection, you must immediately ask the delivery service courier to complete a form stating that the parcel was damaged on delivery.